Customer Service
- 18 Jan 2025
- New South Wales, Dubbo
- Contract
- $33.96 - $35.58 per hour + superannuation
Location: Hybrid role with Monthly Office Days
Start Date: 23 January 2025
End Date/Duration: 31 March 2025 (with potential for extension)
Pay Rate: $33.96 - $35.58 per hour + superannuation
Hours: 35 hours per week (Monday to Friday, 9am to 5pm with 1-hour lunch break)
About the Role:
Our client is a Government Organization and are seeking a Customer Support Officer to join their team in Dubbo. This is a hybrid role, offering the flexibility to work from home with monthly office days required. The position is initially for 3 months, with the possibility of extension depending on business needs.
As a Customer Support Officer, you will be responsible for providing excellent customer service and support related to the end-to-end procurement process, including invoice look-ups, purchase order number queries, and resolving payment-related issues. You will also be required to navigate various web-based systems and handle incoming calls in a fast-paced environment.
Key Responsibilities:
• Handle incoming customer calls, investigate inquiries, and resolve issues related to payments, invoices, and purchase orders
• Navigate through various web-based systems efficiently
• Provide support throughout the end-to-end procurement process (up to $250k)
• Invoice look-ups, problem-solving, and addressing workflow queries
• Maintain accurate records of customer interactions and actions taken
• Participate in monthly team office days at the Dubbo TSS Office
• Work within a collaborative team of 12
Essential Skills and Experience:
• Administrative experience is essential
• Call centre experience is highly preferred
• Ability to effectively navigate multiple web-based systems
• Strong problem-solving skills and the ability to handle high-volume customer inquiries
• Experience in invoice management and procurement processes is an advantage
• Strong communication and interpersonal skills
Additional Information:
• This role is for candidates preferably based in the Dubbo area, but we will consider applications from outside the region for the right candidate.
• Full training will be provided to ensure you are well-prepared to succeed in this role.
• There is no overtime required except for rare occasions as directed by the Hiring Manager.
If you are an experienced administrator with a customer-focused approach and the ability to work both independently and as part of a team, we would love to hear from you!
Start Date: 23 January 2025
End Date/Duration: 31 March 2025 (with potential for extension)
Pay Rate: $33.96 - $35.58 per hour + superannuation
Hours: 35 hours per week (Monday to Friday, 9am to 5pm with 1-hour lunch break)
About the Role:
Our client is a Government Organization and are seeking a Customer Support Officer to join their team in Dubbo. This is a hybrid role, offering the flexibility to work from home with monthly office days required. The position is initially for 3 months, with the possibility of extension depending on business needs.
As a Customer Support Officer, you will be responsible for providing excellent customer service and support related to the end-to-end procurement process, including invoice look-ups, purchase order number queries, and resolving payment-related issues. You will also be required to navigate various web-based systems and handle incoming calls in a fast-paced environment.
Key Responsibilities:
• Handle incoming customer calls, investigate inquiries, and resolve issues related to payments, invoices, and purchase orders
• Navigate through various web-based systems efficiently
• Provide support throughout the end-to-end procurement process (up to $250k)
• Invoice look-ups, problem-solving, and addressing workflow queries
• Maintain accurate records of customer interactions and actions taken
• Participate in monthly team office days at the Dubbo TSS Office
• Work within a collaborative team of 12
Essential Skills and Experience:
• Administrative experience is essential
• Call centre experience is highly preferred
• Ability to effectively navigate multiple web-based systems
• Strong problem-solving skills and the ability to handle high-volume customer inquiries
• Experience in invoice management and procurement processes is an advantage
• Strong communication and interpersonal skills
Additional Information:
• This role is for candidates preferably based in the Dubbo area, but we will consider applications from outside the region for the right candidate.
• Full training will be provided to ensure you are well-prepared to succeed in this role.
• There is no overtime required except for rare occasions as directed by the Hiring Manager.
If you are an experienced administrator with a customer-focused approach and the ability to work both independently and as part of a team, we would love to hear from you!
